129788454880781250_144Benz six-seven degrees due to the oil spill in brand damage by exposure
China economic NET reported to the Mercedes-Benz 20 experts complained that not a month after China, Mercedes brake still no check user complaints in China. On April 7, the Beijing times reported Mercedes-Benz new car leaks oil.
Reporters found, Benz China within half a year seven because of the oil spill was exposed. Media, manufacturers may not care about a few of the deep-pocketed loss of customers orSitting in user called could not hear the sound, but over time, in fact, is a brand of self-mutilation.
Benz showed arrogance after the problem occurred, image is a discount. China economic net contacted Mercedes-Benz PR person, the other side says, Mercedes-related sectors in the case of oil spill investigation revealed that in some cases there are no related records in the system, cannot beEstablished, some had earlier disposed of the case, or in some cases are owners and communication.
She also said that Mercedes will make every effort to investigate and provide a plan to solve the problem. Beijing: oil spill in the new Mercedes-Benz owners require replacement Mercedes Benz e series car owner Mr Pang in buying a car after three months and a half months to automotive engine oil leakage of cylinder block found when doing maintenance. Mr PANG to Mercedes-Benz NorthBeijing consultation center requirements change, but the Centre expressed the need for technology assessment, rangpang waiting for reply. Mr Pang said that this more than 400,000 worth of Mercedes-Benz car is near on December 7 last year, seven from the North and he purchased a car company. He drove the car back home the Chinese new year in Sichuan province, half a month ago, he drove to the 4S shop do the maintenance for the first time, then the car ran 9000 km. Mr Pang said technicians found in maintenance engine oil leakage of cylinder block, is tens of thousands of cars will not occur.
He believed that at the time of purchase the engine will have this problem, so he drove the car to Mercedes-Benz Center in Beijing and requested the change. Beijing Benz free one day after the oil spill detection according to the economic information daily reported March 16, 20On November 17, 11, Beijing Benz owner Mr Leung in accordance with an appointment time Mercedes-Benz China free in winter testing, conducted a total of 17 test results show everything is normal.
However the next day the car out of the question. "I also drove the car at that time, suddenly" check engine liquid level "tips. "Mr LEUNG to rush to the poly Star emblem 4S shop check, only to find the engine oilHas missed a lot, 4S shop says oil has hit bottom. "A drop is a drop of oil leakage, that is the day before the check was when this occurs, 4S shop, however, did not inform. "Mr Leung from the poly Star emblem 4S shop staff learned, and their owners there are a lot of similar. But Benz China customer service center staff is saying:"At present have no complaints, there may be rare situations, but we still do not have a unified order of records. "Wenzhou: Mercedes oil spill repair Zhejiang online March 15, 16 there were quality problems reported that vehicle has long been notorious in Wenzhou, is rapid development in recent years, and vehicle ownership rises with the quality complaint records��
Found in 12,315 complaint reporting command center, from the early early last year to March this year, complaints about the vehicle brands. Most of the complaints related to quality and customer service. In October 2011, some have spent $ 1.36 million to buy the Mercedes-Benz S400, a month later there was a door cannot be opened, ignition point is not a problem, the shop test
tera gold,They did not go wrong. After involvement in the business sector, until the beginning of December, to completely fix this S400.
Have a complaint records show: a February 2011 to buy Mercedes-Benz car, engine problems such as oil spills, repairing 16 there were quality problems, business involvement is not mediation, and finally had to be walking means. Xiaoshan: newChi sad rush chassis oil spill Xiaoshan network on January 9, it was reported on November 6 last year, Mr LEE huace Mercedes-Benz from building road 4S shop to buy the new car, feeling very comfortable, he said it is looking at the Mercedes-Benz the century brand, choose the car. But after 46 days, when a new car when the numbers went up about 1000 km on the odometer, and he's in a bad mood. His carIs in motion, through the floor began to leak gasoline, "began a drop is a drop, it didn't take long to pour the water in the Cup, after a road full of oil. "That are also 4S shop maintenance personnel to verify, when maintenance personnel when the chassis is opened, accumulated large amounts of gasoline in the chassis will" pour "out, look, car engine parts of the oil slowly permeableAnd out the other. Owner 4S consultation without results conflict as far as Xiaoshan network, on January 7, cars bought before lasted more than 1000 km, there engine parts oil spill, angry car owners to Lee came to the construction of Xiaoshan Quad best Mercedes-Benz 4S shops want to have a say, 4S shop recognizes the car the oil spill conditions, but both sides on the leakage in the car who detect differences developed. Mr LiWant to have third-party testing to test the car oil leak occurs because and 4S shop if oil spill back again guarantee. "I am not a expert, if 4S shop play tricks I do during the detection process, say the car there is a leak in the future, every time I do to repair it? "For car problems and detection methods of the leakage, Li XianStudents expressed their own concerns. 4S shop is said by Mercedes-Benz with its technical personnel to detect the leakage, cause after the consultations in the next maintenance problems, and gave Mr Lee first $ 5,000 worth of vouchers as compensation. Back car, 4S shop strongly disagree. After negotiation failed, Mr Pique will park your car in the 4S shop entrance, For which both sides also clashed. Taizhou: imported Benz SUV chassis drive few days severe oil leak dragonsoft November 28, 2011, jiaojiang district, Taizhou city, Mr Li on August 30, 2011 after the payment, from Taizhou opeal car sales Ltd proposed a new Mercedes-Benz GL450. The night of September 12, he inadvertently found that self-Garage has a pool on the floor of beach grease.
By checking and verification, this is Mercedes-Benz cars due to the leakage of oil in the engine. Oil spill in the new car, and was quite surprised by Mr LEE, he does not know when this oil is leaking, and much to his surprise was, on September 13 when the car was taken to Taizhou opeal automotive after sales limited, mechanic told him that oil has been leaking to the mostThe bottom line. Since then, the Mercedes-Benz cars has consistently been placed 4S shop, but the repairman to have been concerned that the encounter was only a minor problem. "We almost every day to see the next car, car photo every day, seeing new cars were demolished, and fault has not been ruled out. "Mr LEE and his family feel distressed. Then, they had been told that due to a fault-freeBy identifying, need to check engine owners authorize them to split. Owner nowhere as far as the market leader on December 7, 2011 reported that the vehicle after the repair of serious oil spills are broken beyond recognition, but not for troubleshooting, owner of Mr LEE and the 4S shop disputes this. Mr LEE said that he was surprised to be, his complaint is often sunk below, never return�� "Every time they tell me, will reply to me as soon as possible, but never materialized. I don't even remember how many times the phone, did not receive feedback!
"Mr LEE by leader ' QQ (541,845,077) expressed anger and frustration. This reflected, Herald reporter on November 4, 2011 first call Mercedes-Benz (China) steamCar sales company contact 4,008,181,188, at the same time conveyed complaints Mr LI, asked by journalists about Mercedes-Benz headquarters attitudes and views on the matter. 400 dedicated staff indicated in the record, their customer service center will be communicated without delay to the Mercedes Benz headquarters departments. "Do not stay there customer service center that can be done by simply passing informationEventually solve the problem was handled by the relevant departments at Headquarters. We can only help you then press it, let them give a reply as soon as possible.
"Staff. Yibin: Benz bought March oil spill owner nowhere as far as the Yibin Journal November 25, 2011 reported that the ladies in May, Lee sees a car promotions online advertising,Mercedes nice and the price is several tens of thousands of dollars less than usual, ready to buy a car so she was tempted
tera power leveling, immediately call the Chongqing 4S shop contact. Each other, they also have two cars, as soon as possible if you want to buy. The same day, went to Chongqing by bus clock made by Lee. The 4S shops a female sales consultant Wang received her, on May 27,Lee purchased a black Lady in the 4S shop of "Mercedes Benz" car. On September 23, when she acted to Chengdu, the car is routine maintenance time, she acted as Mercedes "global security" commitment to after-sales maintenance for Benz in Chengdu. The following day, maintenance in check after her Mercedes told her the car engine oil leakage,Need longer time to repair. So far, the car does not fix it. During the ladies constantly urged to ask Lee, requests for assistance, but the car business and repair party to a variety of reasons for decline.
Sales consultants selling the car to her King at that time problem occurred with the Lady in the car only to find after the sale will not answer her phone. "I did not expect that new car you just bought two or three months would appear so much quality issue, Merchants sold a car also gets cold, I also suspect that the car was "cottage Mercedes-Benz", but the seller said to be authentic in Chongqing, and Chengdu aftermarket repair shops also fix, but I had to wait for more than two months has yet to get the car. I do not want to wait and hope that they get a new car, they don't do it, I'll refund back, they will never do. "Ms Lee said.Shandong Zibo: Benz E260 drove to oil leakage of 6,000 kilometers, according to consumer network September 23, 2011 reported that Shandong Zibo consumer complaints Ming Hu, he purchased 2011 Mercedes-Benz E260,8 23rd to 6,000 kilometers, Zibo star Kat 4S shop maintenance brake fuel pump oil spill damage is found, is no longer used. 4S shop staffRecognized as a quality issue and promised to repair. But there was no spare parts to wait more than a month. Ming Hu urged manufacturers to make two points: one is given a specific time to repair; the second is the maintenance cost borne by the manufacturers during your car rental.
But so far no one contacts with Ming Hu. For just 6,000 km of new vehicles, on such a serious quality issues, and Mercedes for a long timeDoes not resolve the after-sales service, Ming Hu was deeply disappointed and helpless.
Pride after the problem occurred on March 16, the China Business Times article said, manufacturers may not care about a few of the deep-pocketed loss of customers or sitting user called could not hear the sound, but over time, in fact, is a brand of self-mutilation. According to the newspaper, to Mercedes-Benz, for example, may be just what the quality problemRepeated, particularly after the issue appears arrogant, image is a discount. J.D.Power Company after-sales service satisfaction survey 2008 China automotive industry report, the Benz scores first, that by the year 2009, results of the same type are Mercedes-Benz drops to 3rd; and in 2010 report, Mercedes ranked as losing momentumRoller coaster, quickly slipped to 23rd last year, while Mercedes-Benz still has the die sits above the industry average in the ranks of the 22 brands, but in which it is ranked fourth last. Even Mercedes-Benz, this line all the way on the satisfaction "dive" to allow drop track is also a brand of, let alone we are growing up and even the delicateMain brands, as well as those looking scenery infinite, but issues of joint venture brands. J.D.power analysts United States BusinessWeek said: "Chinese automobile manufacturers have made great progress in the past, but the quality problems of Chinese automotive industry still faces challenges. Before it can achieve the level of global competition, had to do a lot of work. "This is not just the seaExternal bias about China's quality, but a real difficult to avoid. China economic information network: Yiwu, January 24, 2011 Mercedes Benz over the leak oil leak oil 2011 new year's day, spent $ 560,000 to Wang Yiwu Yongkang guobang Benz 4S shop point of sale to buy a Mercedes Benz car. But less than the Spring Festival, Mr Wang first opened to cars4S shop examining car running when engine oil leak. May 21, 2009 Mercedes-Benz sports car oil spill ladies in Star venture bought a Mercedes-Benz CLK350. New car by just a group, problems began to appear, "Uncle clothes at the back of the drive after sitting in oil, at that time, we joked, and thought it was dirty when my uncle for dinner. ��The next day, often seen parked in the garage of the new car seat full of grease. She rushed to qinghe a repair shop.
Often said, testing shows that she purchased sports car convertible-tubing is not placed in the correct location, open pipe wreck a cause the oil spill. On March 14, 2009, zengcheng, Guangdong zengcheng Tang Lady of Mercedes spill spent nearly million Yuan to buy a vehicle imported underChi cars, but the new car engine oil spill occurred less than a month, the first tank to crack (commonly known as the burst cylinder).
Tests conducted after consultation between the two sides revealed serious lever on the engine of the vehicle does not conform to the national standards. On October 18, 2008, Hangzhou Mercedes oil spill friends get married, marry Mercedes as the day of Mr Lau YiuCut out when the tunnel. Subconsciously drivers start the car again, the team can only move forward slowly.
Huace 4S shop the next day maintenance, 4S shop maintenance fault of a bar to "stall, hang d document cannot start, the Red" check column reads "gearbox serious oil spills" and tell the owners need to replace the entire transmission, total price of 170,000. In October 2008Harbin Mercedes Benz E230 sedan gearbox oil spill week when a 4,800 km, he drove to Harbin star motor Services Ltd to vehicle maintenance for the first time. Zhou found out of the gearbox oil spill, technician said the oil spill is no problem, does not affect the normal driving vehicles. But at the request of Mr weeks, staffIs in maintenance, wrote "first chassis transmission guard signs of oil".
When you car mileage reaches more than 7,000 km, oil spill is getting worse, engine has "Kerala Kerala" abnormal noise. Oil spill of March 2007 Shanghai Mercedes-Benz car purchase Shanghai company Mercedes-Benz E240 cars within a 3 year period, size, quality problems. And in the carWhen moving to the 70,000 km, crankcase engine gearbox oil spills, oil spills, split, replace the suspension rod, ball on several occasions. When traveling to 120,000 kilometers, stalled on the way, ME computer burnt down sth
Rough estimates, vehicles in use during maintenance amounted to more than more than 50 times, pay more than 100,000 yuan. October 2006 oil spill Beijing Benz Mercedes-Benz owners Yan XianIn January 2005 and has spent nearly $ 2 million to purchase a Mercedes-Benz S600 vehicles. In March, the only driving the vehicle has more than 3,000 miles, transmission all of a sudden the oil spill. Since then, under normal driving, the car still gone wrong with the barrage, and quality of a number of serious accidents occurred, trailer towed to repair shop to repair 3 times. One of the most serious is the 20064th in a gas station in Hebei province, the front car all of a sudden the smoke rise 2 meters high, "gas station employee for fear of car bombings, scaring even rush us to leave. "December 2003 Quanzhou Quanzhou Shishi qunying road, a spontaneous combustion of oil leakage of Mercedes Benz 300E travelling is due to oil leakage caused by spontaneous combustion. According to the owner introduced, that Mercedes-Benz has been open for 10 years,To qunying road the same day, the "bang" issued a loud noise from the front, vehicles can no longer operate, owners are under the seat also began to heat, rapid jump he got off, open the front cover, and a flame g out soon, with the pungent smell of burning plastic. August 2003 Mercedes oil spill in Liaoning province Wang Xun (pseudonym) in the wedding service agencies hire a black Mercedes-BenzAs a wedding car, on August 23, 2003, when a wedding convoy opened close to the bride's family, Mercedes has put out the fire. The car leaks oil is very serious. Wang Xun had to be Audi, later converted to trucks.
Bride has an interesting car into Audi, then turned around. June 24, 2003, a company in Shenzhen
tera power leveling, Shenzhen Mercedes engine oil leak at the bottomCars for less than two months, and found out that Mercedes-Benz engine oil leak at the bottom. Company executives also surprise and, personally drove to the Mercedes-Benz vehicle licensing service center one of the Shenzhen renfu Lake car service companies and find a dealer, dealers do not agree with Mr TIEN's return requirements. Find Mercedes-Benz car company in China reflects the situation of the company, but also failed.
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